Use of cookies and computer IP address

One Waste Clearance Limited uses cookies for collecting user information for the purpose of displaying our web site information on your computer in a fully accessible format in order to comply with relevant disability legislation and industry standards.

From time to time we also conduct web visitor surveys which store a cookie on visitors’ computers. The cookie is used to identify web visitors who have already been offered the survey so that they are not prompted to participate a second time.

When you visit our website we record your computer’s internet protocol (IP) address to help us diagnose any problems with our computer network. Any information logged is not given to any third party companies, and is kept solely for the reasons stated above. It is not linked to personally identifiable information so all visitors to our site remain anonymous.

If this privacy policy changes in any way, we will place an updated version on this page. Please review this page periodically.

This site uses cookies to distinguish you from other users. Some of these cookies are essential to make this site work properly. Other types of cookie help us to provide you with a good experience when you browse our site, allow us to improve our site or the  way we provide our service to customers, or are used to provide you with information that may be of interest to you.

When you visit our website we record your computer’s internet protocol (IP) address to help us diagnose any problems with our computer network. Any information logged is not given to any third party companies, and is kept solely for the reasons stated above. It is not linked to personally identifiable information so all visitors to our site remain anonymous.

If you want to restrict or block the cookies we set, you can do this through your browser settings. The ‘help’ function within your browser should tell you how. Alternatively, you could visit www.aboutcookies.org, which contains comprehensive information on cookies on a wide variety of browsers. You’ll also find details on how to delete cookies from your computer. To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.

Call Recording Policy

One Waste Clearance Limited has a telephone system facility that is capable of recording conversations. Like many other organisations, this is a standard practice that allows the recording of telephone calls for quality monitoring, training, compliance and security purposes.

Calls received may be recorded by One Waste Clearance Limited and will be retained for a period of twelve months. External calls made by employees of the business may be recorded by One Waste Clearance Limited These recordings will only be used for the purposes specified in this policy.

We shall ensure that the use of these recordings is fair and that we comply with the requirements of the relevant legislation. This includes:

• The Regulation of Investigatory Powers Act 2000;
• The Telecommunications (Lawful Business Practice) (Interception of Communications Regulations) 2000;
• The Telecommunications (Data Protection and Privacy) Regulations 1999;
• The Data Protection Act 1998; and
• The Human Rights Act 1998.